カテゴリー： IT/電子, QYResearch, 世界

カスタマーサービスBPOのグローバル市場2023年：オンショア＆アウトソーシング、オフショア＆アウトソーシング

◆英語タイトル：Global Customer Service BPO Market Research Report 2023

QYResearchが発行した調査報告書（QYR23MA4528）◆商品コード：QYR23MA4528
◆発行会社（リサーチ会社）：QYResearch
◆発行日：2023年3月
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◆レポート形式：英語 / PDF
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❖ レポートの概要 ❖

本調査レポートは世界のカスタマーサービスBPO市場について調査・分析し、世界のカスタマーサービスBPO市場概要、市場トレンド、主要企業別競争状況、タイプ別セグメント分析（オンショア＆アウトソーシング、オフショア＆アウトソーシング）、用途別セグメント分析（金融、政府＆公共サービス、インターネット＆eコマース、小売＆物流サービス、3C電子、自動車、その他）、地域別市場規模、主要企業のプロファイルなどに関する情報を掲載しています。主要企業としては、Majorel、HL95、Transcosmos China、Shandong Taiying Technology Co., Ltd.、Beijing 95teleweb Information Ltd,corp、Beijing Ronglianyitong Information & Technology Co., Ltd.、Menggucrm、North King Technology Co., Ltd.、Sykes、Huatangjt、Sunke、800Teleservices、Renruihr、Commchina、Vxichina、Samton、Teleperformance Chinaなどが含まれています。世界のカスタマーサービスBPO市場は、2022年にXXX米ドル、2029年にはXXX米ドルに達すると予測され、予測期間の年平均成長率はXXX％です。COVID-19とロシア・ウクライナ戦争の影響は、カスタマーサービスBPO市場規模を推定する際に考慮しました。

・カスタマーサービスBPO市場の概要
- カスタマーサービスBPOのタイプ別セグメント
- 世界のカスタマーサービスBPO市場規模：タイプ別分析（オンショア＆アウトソーシング、オフショア＆アウトソーシング）
- カスタマーサービスBPOの用途別セグメント
- 世界のカスタマーサービスBPO市場規模：用途別分析（金融、政府＆公共サービス、インターネット＆eコマース、小売＆物流サービス、3C電子、自動車、その他）
- 世界のカスタマーサービスBPO市場規模予測（2018年-2029年）

・カスタマーサービスBPO市場の成長トレンド
- カスタマーサービスBPOの地域別市場規模（2018年-2029年）
- カスタマーサービスBPO市場ダイナミクス
- カスタマーサービスBPOの業界動向
- カスタマーサービスBPO市場の成長ドライバ、課題、阻害要因

・主要企業別競争状況
- 企業別市場シェア
- 世界の主要企業、業界ランキング分析
- 市場への参入、M＆A動向

・タイプ別セグメント：オンショア＆アウトソーシング、オフショア＆アウトソーシング
- 世界のカスタマーサービスBPOのタイプ別市場規模（2018年-2023年）
- 世界のカスタマーサービスBPOのタイプ別市場規模（2024年-2029年）

・用途別セグメント：金融、政府＆公共サービス、インターネット＆eコマース、小売＆物流サービス、3C電子、自動車、その他
- 世界のカスタマーサービスBPOの用途別市場規模（2018年-2023年）
- 世界のカスタマーサービスBPOの用途別市場規模（2024年-2029年）

・カスタマーサービスBPOの地域別市場規模
- 北米のカスタマーサービスBPO市場規模（2018年-2029年）
- アメリカのカスタマーサービスBPO市場規模（2018年-2029年）
- ヨーロッパのカスタマーサービスBPO市場規模（2018年-2029年）
- アジア太平洋のカスタマーサービスBPO市場規模（2018年-2029年）
- 中国のカスタマーサービスBPO市場規模（2018年-2029年）
- 日本のカスタマーサービスBPO市場規模（2018年-2029年）
- 韓国のカスタマーサービスBPO市場規模（2018年-2029年）
- インドのカスタマーサービスBPO市場規模（2018年-2029年）
- オーストラリアのカスタマーサービスBPO市場規模（2018年-2029年）
- 中南米のカスタマーサービスBPO市場規模（2018年-2029年）
- 中東・アフリカのカスタマーサービスBPO市場規模（2018年-2029年）

・主要企業のプロファイル：企業情報、事業概要、売上、動向
Majorel、HL95、Transcosmos China、Shandong Taiying Technology Co., Ltd.、Beijing 95teleweb Information Ltd,corp、Beijing Ronglianyitong Information & Technology Co., Ltd.、Menggucrm、North King Technology Co., Ltd.、Sykes、Huatangjt、Sunke、800Teleservices、Renruihr、Commchina、Vxichina、Samton、Teleperformance China

・アナリストの観点/結論

・調査方法とデータソース

Highlights
The global Customer Service BPO market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
In China market, key players of customer service BPO include Majorel, HL95, Transcosmos China, Shandong Taiying Technology Co., Ltd., Beijing 95teleweb Information Ltd,corp, etc. Global top five manufacturers hold a share over 15%. And in terms of application, the largest application is financial, with a share over 46%, followed by internet and e-commerce.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Customer Service BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Service BPO.
The Customer Service BPO market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Customer Service BPO market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Service BPO companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
Majorel
HL95
Transcosmos China
Shandong Taiying Technology Co., Ltd.
Beijing 95teleweb Information Ltd,corp
Beijing Ronglianyitong Information & Technology Co., Ltd.
Menggucrm
North King Technology Co., Ltd.
Sykes
Huatangjt
Sunke
800Teleservices
Renruihr
Commchina
Vxichina
Samton
Teleperformance China
Segment by Type
Onshore Outsourcing
Offshore Outsourcing
Segment by Application
Financial
Government and Public Services
Internet and E-commerce
Retail and Logistics Services
3C Electronic
Automotive
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Service BPO companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

❖ レポートの目次 ❖

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Service BPO Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Onshore Outsourcing
1.2.3 Offshore Outsourcing
1.3 Market by Application
1.3.1 Global Customer Service BPO Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Financial
1.3.3 Government and Public Services
1.3.4 Internet and E-commerce
1.3.5 Retail and Logistics Services
1.3.6 3C Electronic
1.3.7 Automotive
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Service BPO Market Perspective (2018-2029)
2.2 Customer Service BPO Growth Trends by Region
2.2.1 Global Customer Service BPO Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Customer Service BPO Historic Market Size by Region (2018-2023)
2.2.3 Customer Service BPO Forecasted Market Size by Region (2024-2029)
2.3 Customer Service BPO Market Dynamics
2.3.1 Customer Service BPO Industry Trends
2.3.2 Customer Service BPO Market Drivers
2.3.3 Customer Service BPO Market Challenges
2.3.4 Customer Service BPO Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Service BPO Players by Revenue
3.1.1 Global Top Customer Service BPO Players by Revenue (2018-2023)
3.1.2 Global Customer Service BPO Revenue Market Share by Players (2018-2023)
3.2 Global Customer Service BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Service BPO Revenue
3.4 Global Customer Service BPO Market Concentration Ratio
3.4.1 Global Customer Service BPO Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Service BPO Revenue in 2022
3.5 Customer Service BPO Key Players Head office and Area Served
3.6 Key Players Customer Service BPO Product Solution and Service
3.7 Date of Enter into Customer Service BPO Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Service BPO Breakdown Data by Type
4.1 Global Customer Service BPO Historic Market Size by Type (2018-2023)
4.2 Global Customer Service BPO Forecasted Market Size by Type (2024-2029)
5 Customer Service BPO Breakdown Data by Application
5.1 Global Customer Service BPO Historic Market Size by Application (2018-2023)
5.2 Global Customer Service BPO Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Customer Service BPO Market Size (2018-2029)
6.2 North America Customer Service BPO Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Customer Service BPO Market Size by Country (2018-2023)
6.4 North America Customer Service BPO Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Service BPO Market Size (2018-2029)
7.2 Europe Customer Service BPO Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Customer Service BPO Market Size by Country (2018-2023)
7.4 Europe Customer Service BPO Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Service BPO Market Size (2018-2029)
8.2 Asia-Pacific Customer Service BPO Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Customer Service BPO Market Size by Region (2018-2023)
8.4 Asia-Pacific Customer Service BPO Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Service BPO Market Size (2018-2029)
9.2 Latin America Customer Service BPO Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Customer Service BPO Market Size by Country (2018-2023)
9.4 Latin America Customer Service BPO Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Service BPO Market Size (2018-2029)
10.2 Middle East & Africa Customer Service BPO Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Customer Service BPO Market Size by Country (2018-2023)
10.4 Middle East & Africa Customer Service BPO Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Majorel
11.1.1 Majorel Company Detail
11.1.2 Majorel Business Overview
11.1.3 Majorel Customer Service BPO Introduction
11.1.4 Majorel Revenue in Customer Service BPO Business (2018-2023)
11.1.5 Majorel Recent Development
11.2 HL95
11.2.1 HL95 Company Detail
11.2.2 HL95 Business Overview
11.2.3 HL95 Customer Service BPO Introduction
11.2.4 HL95 Revenue in Customer Service BPO Business (2018-2023)
11.2.5 HL95 Recent Development
11.3 Transcosmos China
11.3.1 Transcosmos China Company Detail
11.3.2 Transcosmos China Business Overview
11.3.3 Transcosmos China Customer Service BPO Introduction
11.3.4 Transcosmos China Revenue in Customer Service BPO Business (2018-2023)
11.3.5 Transcosmos China Recent Development
11.4 Shandong Taiying Technology Co., Ltd.
11.4.1 Shandong Taiying Technology Co., Ltd. Company Detail
11.4.2 Shandong Taiying Technology Co., Ltd. Business Overview
11.4.3 Shandong Taiying Technology Co., Ltd. Customer Service BPO Introduction
11.4.4 Shandong Taiying Technology Co., Ltd. Revenue in Customer Service BPO Business (2018-2023)
11.4.5 Shandong Taiying Technology Co., Ltd. Recent Development
11.5 Beijing 95teleweb Information Ltd,corp
11.5.1 Beijing 95teleweb Information Ltd,corp Company Detail
11.5.2 Beijing 95teleweb Information Ltd,corp Business Overview
11.5.3 Beijing 95teleweb Information Ltd,corp Customer Service BPO Introduction
11.5.4 Beijing 95teleweb Information Ltd,corp Revenue in Customer Service BPO Business (2018-2023)
11.5.5 Beijing 95teleweb Information Ltd,corp Recent Development
11.6 Beijing Ronglianyitong Information & Technology Co., Ltd.
11.6.1 Beijing Ronglianyitong Information & Technology Co., Ltd. Company Detail
11.6.2 Beijing Ronglianyitong Information & Technology Co., Ltd. Business Overview
11.6.3 Beijing Ronglianyitong Information & Technology Co., Ltd. Customer Service BPO Introduction
11.6.4 Beijing Ronglianyitong Information & Technology Co., Ltd. Revenue in Customer Service BPO Business (2018-2023)
11.6.5 Beijing Ronglianyitong Information & Technology Co., Ltd. Recent Development
11.7 Menggucrm
11.7.1 Menggucrm Company Detail
11.7.2 Menggucrm Business Overview
11.7.3 Menggucrm Customer Service BPO Introduction
11.7.4 Menggucrm Revenue in Customer Service BPO Business (2018-2023)
11.7.5 Menggucrm Recent Development
11.8 North King Technology Co., Ltd.
11.8.1 North King Technology Co., Ltd. Company Detail
11.8.2 North King Technology Co., Ltd. Business Overview
11.8.3 North King Technology Co., Ltd. Customer Service BPO Introduction
11.8.4 North King Technology Co., Ltd. Revenue in Customer Service BPO Business (2018-2023)
11.8.5 North King Technology Co., Ltd. Recent Development
11.9 Sykes
11.9.1 Sykes Company Detail
11.9.2 Sykes Business Overview
11.9.3 Sykes Customer Service BPO Introduction
11.9.4 Sykes Revenue in Customer Service BPO Business (2018-2023)
11.9.5 Sykes Recent Development
11.10 Huatangjt
11.10.1 Huatangjt Company Detail
11.10.2 Huatangjt Business Overview
11.10.3 Huatangjt Customer Service BPO Introduction
11.10.4 Huatangjt Revenue in Customer Service BPO Business (2018-2023)
11.10.5 Huatangjt Recent Development
11.11 Sunke
11.11.1 Sunke Company Detail
11.11.2 Sunke Business Overview
11.11.3 Sunke Customer Service BPO Introduction
11.11.4 Sunke Revenue in Customer Service BPO Business (2018-2023)
11.11.5 Sunke Recent Development
11.12 800Teleservices
11.12.1 800Teleservices Company Detail
11.12.2 800Teleservices Business Overview
11.12.3 800Teleservices Customer Service BPO Introduction
11.12.4 800Teleservices Revenue in Customer Service BPO Business (2018-2023)
11.12.5 800Teleservices Recent Development
11.13 Renruihr
11.13.1 Renruihr Company Detail
11.13.2 Renruihr Business Overview
11.13.3 Renruihr Customer Service BPO Introduction
11.13.4 Renruihr Revenue in Customer Service BPO Business (2018-2023)
11.13.5 Renruihr Recent Development
11.14 Commchina
11.14.1 Commchina Company Detail
11.14.2 Commchina Business Overview
11.14.3 Commchina Customer Service BPO Introduction
11.14.4 Commchina Revenue in Customer Service BPO Business (2018-2023)
11.14.5 Commchina Recent Development
11.15 Vxichina
11.15.1 Vxichina Company Detail
11.15.2 Vxichina Business Overview
11.15.3 Vxichina Customer Service BPO Introduction
11.15.4 Vxichina Revenue in Customer Service BPO Business (2018-2023)
11.15.5 Vxichina Recent Development
11.16 Samton
11.16.1 Samton Company Detail
11.16.2 Samton Business Overview
11.16.3 Samton Customer Service BPO Introduction
11.16.4 Samton Revenue in Customer Service BPO Business (2018-2023)
11.16.5 Samton Recent Development
11.17 Teleperformance China
11.17.1 Teleperformance China Company Detail
11.17.2 Teleperformance China Business Overview
11.17.3 Teleperformance China Customer Service BPO Introduction
11.17.4 Teleperformance China Revenue in Customer Service BPO Business (2018-2023)
11.17.5 Teleperformance China Recent Development
12 Analyst’s Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details



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